Increasing efficiency in public service through digital one-stop shops

Parastatal bodies play a crucial role in the economies of many countries, including Mauritius. They are often established to provide essential services, support economic development, and ensure social welfare. These entities operate in various sectors such as energy, water, transportation, health, education, and finance. Their primary objective is to bridge gaps that private enterprises may not address, thus contributing to national growth and stability.

In Mauritius, several parastatal bodies have a significant impact on the economy. The State Trading Corporation (STC), for example, recorded a turnover of Rs 38.6 billion but faced a loss of Rs 3.6 billion for the financial year ended June 30, 2022. Similarly, the Central Electricity Board (CEB) reported a turnover of Rs 18.5 billion with a loss of Rs 5 billion. Despite these financial challenges, these entities continue to provide critical services to the nation. On a positive note, the Financial Services Commission (FSC) showed a profit of Rs 1.2 billion on a turnover of Rs 1.8 billion. The Central Water Authority (CWA) also performed well, with a profit of Rs 874 million on a turnover of Rs 3 billion.

The Economic Development Board (EDB) emphasizes the importance of innovation and strategic investment in public services. According to a 2023 report by the EDB, “Innovation in service delivery is paramount to improving the quality of life for citizens and driving economic growth.

One-stop shop online portals have been introduced to streamline processes, significantly reducing bureaucratic delays and enhancing efficiency. The digitalization of services allows to identify redundancy and to accelerate processes and offering accessibility to the Mauritian diaspora living across the world.

In the broader African region, parastatal bodies are embracing technological advancements to better serve their populations. Innovations such as digital platforms for public services, smart grids for electricity distribution, and advanced water management systems are being implemented. These initiatives aim to improve operational efficiency, reduce costs, and provide more reliable services to citizens. Innovative technology is also much needed to provide Key Performance Indicators in order to improve efficiency of such institutions for Mauritians and also for non-Mauritians wishing to settle and invest in the country.

Despite financial challenges, keeping the focus of parastatal bodies on innovation and strategic investments is essential for sustainable growth and improved public service delivery. Addressing financial inefficiencies and leveraging technology, including one-stop shop online portals, will be key to their continued success.